Subject: Re: order not delivered -9618606576
From: Seeta Seeta <[email-masked]>
To: FODEL Support <[email-masked]>
Cc: jessie caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, KISHAN SINGH <[email-masked]>, escalations dxbteam <[email-masked]>, Mohsin Sahi <[email-masked]>, Mukesh Tripathi <[email-masked]>
Date: Tue, 29 Dec 2020 00:58:54 -0700 (MST)

Hi Team, 

Thank you for sharing the POD. However, as per the customer she never collected the order. 

Also the customer's name is Nazia Tanvir, and as per the POD the order was signed and collect by Fatema Mohammed. 

Thanks & Regards, 
Seeta Kunwar 

From: "FODEL Support" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "KISHAN SINGH" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohsin Sahi" <[email-masked]>, "Mukesh Tripathi" <[email-masked]> 
Sent: Tuesday, 29 December, 2020 13:09:26 
Subject: Re: order not delivered -9618606576 

Hi Seeta, 
Thanks for your email. 

Please note that we sent the POD to Centerpoint as requested on their email last December 19, 2020. 

Kindly refer below attached email which we replied to them along with the POD. 

Thank you & kindest regards, 

Ritchel Enriquez 

Customer Support 

Email: [ mailto:[email-masked] | [email-masked] ] 

Mobile: +971 58 837 2854 

Tel.: +971 4 557 1774 

[ https://fodel.com/ ] 

On Tue, Dec 29, 2020 at 11:00 AM Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Jessie, 

With reference to the order number 9618606576, the customer contacted us informing that he has not collected the order because he never received code to collect the order. However, as per the Hybris the order status is showing as pickup completed. 

The agent has already contacted the fodel team to provide us the POC, but we never received any update from the them. Now the customer is threating us that he will file a complaint against us. 

The total order cost is AED 36.00. Kindly advise what action do we need to take in this case. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "KISHAN SINGH" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 19 December, 2020 15:33:48 
Subject: order not delivered -9618606576 

Hi Team, 

Problem Statement: Order not received 

Order Date : 28-Nov-2020 
Order ID: 9618606576 
Tracking ID:LM179675143 
Assistance Required: Need Proof of delivery 
​ 
Issue Description: Customer is saying he did not get the order because he did not have the order code so without that he was unable to collect it and in hybris it is updated as delivered. Hence we request to you kindly share the proof of delivery to us so we could share to customer on priority basis. 

Your friends, 
The Support Team