Subject: Re: order not delivered -9618606576
From: FODEL Support <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: jessie caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, KISHAN SINGH <[email-masked]>, escalations dxbteam <[email-masked]>, Mohsin Sahi <[email-masked]>, Mukesh Tripathi <[email-masked]>
Date: Tue, 29 Dec 2020 11:39:26 +0400

Hi Seeta,

Thanks for your email.

Please note that we sent the POD to Centerpoint as requested on their email
last December 19, 2020.

Kindly refer below attached email which we replied to them along with the
POD.

Thank you & kindest regards,

Ritchel Enriquez

*Customer Support *

Email: [email-masked] <[email-masked]>*

Mobile: +971 58 837 2854

Tel.: +971 4 557 1774

<https://fodel.com/>

On Tue, Dec 29, 2020 at 11:00 AM Seeta Seeta <[email-masked]>
wrote:

> Hi Jessie,
>
> With reference to the order number 9618606576, the customer contacted us
> informing that he has not collected the order because he never received
> code to collect the order. However, as per the Hybris the order status is
> showing as pickup completed.
>
> The agent has already contacted the fodel team to provide us the POC, but
> we never received any update from the them. Now the customer is threating
> us that he will file a complaint against us.
>
> The total order cost is AED 36.00. Kindly advise what action do we need to
> take in this case.
>
> Awaiting for your response.
>
>
> Thanks & Regards,
> Seeta Kunwar
>
> ------------------------------
> *From: *"KISHAN SINGH" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>, "Apoorv Joshi" <[email-masked]>
> *Cc: *"Fauzan Musalman" <[email-masked]>
> *Sent: *Saturday, 19 December, 2020 15:33:48
> *Subject: *order not delivered -9618606576
>
> Hi Team,
>
> Problem Statement:  Order not received
>
> Order Date : 28-Nov-2020
> Order ID: 9618606576
> Tracking ID:LM179675143
> Assistance Required: Need Proof of delivery
> ​
> Issue Description: Customer is saying he did not get the order because he
> did not have the order code so without that he was unable to collect it and
> in hybris it is updated as delivered. Hence we request to you kindly share
> the proof of delivery to us so we could share to customer on priority
> basis.
>
> Your friends,
> The Support Team
>
>