Subject: Re: order not delivered -9618606576
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, KISHAN SINGH <[email-masked]>, escalations dxbteam <[email-masked]>, FODEL Support <[email-masked]>
Date: Tue, 29 Dec 2020 00:00:07 -0700 (MST)

Hi Jessie, 

With reference to the order number 9618606576, the customer contacted us informing that he has not collected the order because he never received code to collect the order. However, as per the Hybris the order status is showing as pickup completed. 

The agent has already contacted the fodel team to provide us the POC, but we never received any update from the them. Now the customer is threating us that he will file a complaint against us. 

The total order cost is AED 36.00. Kindly advise what action do we need to take in this case. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "KISHAN SINGH" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Saturday, 19 December, 2020 15:33:48 
Subject: order not delivered -9618606576 

Hi Team, 

Problem Statement: Order not received 

Order Date : 28-Nov-2020 
Order ID: 9618606576 
Tracking ID:LM179675143 
Assistance Required: Need Proof of delivery 
​ 
Issue Description: Customer is saying he did not get the order because he did not have the order code so without that he was unable to collect it and in hybris it is updated as delivered. Hence we request to you kindly share the proof of delivery to us so we could share to customer on priority basis. 

Your friends, 
The Support Team