Subject: RE: Late Delivery to WH //6237378786
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Imran Masih <[email-masked]>, MOHAMMED FAHIM <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 29 Dec 2020 06:44:06 +0000

Dear,

Please note that we are working on it as per attached email.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: Jessie Caparas <[email-masked]>
Sent: Monday, December 28, 2020 9:17 PM
To: seeta.seeta <[email-masked]>; Sanad Zawaneh <[email-masked]>; Ahmad Alawneh <[email-masked]>; Imran Masih <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; MOHAMMED FAHIM <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Delivery to WH //6237378786

External email: avoid to open links or attachments unless sender is known and content is relevant..

@Seeta Seeta<mailto:[email-masked]>

Escalated this to Aramex.

If there is no reply from tomorrow, go ahead with goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 10:44 AM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MOHAMMED FAHIM <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery to WH //6237378786
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the tracking id 46377227820, the item has been already collected from the customer on Nov 9th but till now the item has not delivered to our warehouse.

We request you to kindly deliver the item to our warehouse as the refund is pending due to this delay.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "MOHAMMED FAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 12:04:51
Subject: Late Delivery to WH

Hi Team,

Problem Statement: Late Delivery to WH.

Order Date: Oct 30, 2020
Order ID:6237378786
RMA:1000134025
Tracking ID:46377227820

Assistance Required: Please Need To urgent delivery to WH.

Issue Description: As per the tracking we can see that the item has been collected from the customer on 09 Nov 2020 and still not submitted To our warehouse.However, the refund still not processed.

Please arrange urgent to the warehouse to initiate the refund to the customer ASAP.

Thank you for your help

Regards,

Fahim
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

Subject: RE: Late delivery to warehouse // 6237378786
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Imran Masih <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 29 Dec 2020 06:43:05 +0000

Dear,

Please note that we are checking it internally and will update you soon.

Best Regards

CMT Executive Aramex International - KSA - Riyadh

Tel: +966 920027447

aramex.com

<http://www.twitter.com/aramex>  <http://www.facebook.com/aramex>   <http://www.linkedin.com/companies/11516>

For a greener planet, please don't print this email unless necessary.

From: Jessie Caparas <[email-masked]>
Sent: Monday, December 28, 2020 9:17 PM
To: Abdulrahman Mohamad (SA) <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Imran Masih <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fatma Maher <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Late delivery to warehouse // 6237378786
Importance: High

@Abdulrahman Mohamad (SA)<mailto:[email-masked]>

Items under this order are apparel.

As mentioned by the CS agent, it was already collected from November 9 as per tracking ID 46377227820

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 5:01 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late delivery to warehouse // 6237378786

External email sender, please take precaution.

Dear,

Contacted with customer but she didn't know about this landmark's return.

Can we know the goods description.?

Add-on Services

Goods Desc.

name1

Goods Origin

Saudi Arabia

Record Status

Dummy

Source

Shipping API

Best Regards

CMT Executive Aramex International - KSA - Riyadh

Tel: +966 920027447

aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C33258666f5a44f54ecf108d8ab5cb7fc%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637447762002313335%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xs%2BhdJpM5UcXGAB5rLK8269CwLT4inyW2j4AEy44qNQ%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C33258666f5a44f54ecf108d8ab5cb7fc%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637447762002313335%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kNRnp%2B8ctxxP6c0fNYGql1iq1%2BW4XmMRhnmbaVSlU%2FM%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C33258666f5a44f54ecf108d8ab5cb7fc%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637447762002323329%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VyBsB8gbM%2BdBIJnb0hknyHevGROarcbSN3mr8huTbDo%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: Abdulrahman Mohamad (SA)
Sent: Sunday, December 27, 2020 9:48 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late delivery to warehouse // 6237378786

Dear,

We have informed our team to return the shipment and they are working on it.

Will keep you posted.

Best Regards

CMT Executive Aramex International - KSA - Riyadh

Tel: +966 920027447

aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C33258666f5a44f54ecf108d8ab5cb7fc%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637447762002323329%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P20e9wflW4mOzeHDzhZlT9pUkx99bwlH1%2BFpdzxhVcM%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C33258666f5a44f54ecf108d8ab5cb7fc%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637447762002333323%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8lkd%2B%2FuKx61XLF0w8IZ4krEUaVxg02WIyVFmJXcJey4%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C33258666f5a44f54ecf108d8ab5cb7fc%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637447762002333323%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YRLuSHE3T0eul4HpBgo7ImJlK1qnXy4LrX6PwB67T2M%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 6:28 PM
To: escalations dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late delivery to warehouse // 6237378786

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Please assist in getting an update from aramex on the below, they have already collected the items but the same are not being delivered to our warehouse since Nov 9, 2020 and no update on tracking either.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "SanadZ" <[email-masked]<mailto:[email-masked]>>, "AhmadAlaw" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Imran Masih" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 4:08:49 PM
Subject: Re: Late delivery to warehouse // 6237378786

Hi Team,

Kindly deliver the collected item to our warehouse on priority basis, as the customer is chasing us for his refund.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 24 December, 2020 14:41:26
Subject: Re: Late delivery to warehouse

Kindly check and update me.

  _____

From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 4:02:57 PM
Subject: Late delivery to warehouse

Hi Team,

Order ID: 6237378786

Tracking ID:46377227820

Assistance Required: Need Urgent Delivery To The Warehouse

Issue Description: The customer has returned the item to the COURIER team  on: 09 Nov 2020, but till now the order has not been delivered to the Warehouse.

Please check and do the needful.

Regards,

Fatma

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>