Subject: Re: Missing items//Order ID: 6244992705
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 28 Dec 2020 23:31:30 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 28 December, 2020 12:07:37 
Subject: Re: Missing items//Order ID: 6244992705 

Hi Team, 

Kindly note that the WH team has responded saying that proceed refund for missing item . 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 21 December, 2020 13:19:39 
Subject: Re: Missing items//Order ID: 6244992705 

Hi Team, 

Kindly note that the WH team has responded saying that proceed refund for missing item . 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 18 December, 2020 11:05:57 
Subject: Re: Missing items//Order ID: 6244992705 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 20, 2020 
Order ID: 6244992705 
Tracking ID: FP1121200008497 
Total Price: SAR155 
Concept: BABYSHOP 

Assistance Required: Need missing items / Refund approval 

Issue Description: Customer placed order for 11 items but as per the customer has only received 9 item, Under the consignment details we can see that all 11 items has been shipped from our side. 

The missing item is 
162612690 - - Eligo Solid Pants with Drawstring Closure and Pockets (quantity 1) 
162612607 - - Eligo Quilted Jacket with Long Sleeves and Zipper Closure 
(quantity 1) 

Case history : The customer reached out to us on Nov 24 , 2020. and we have created a child ticket to check if the item have been shipped or not and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 11/20/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 10:52:48 
Subject: Re: Missing items//Order ID: 6244992705 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 10 December, 2020 16:31:31 
Subject: Re: Missing items//Order ID: 6244992705 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 8 December, 2020 12:36:12 
Subject: Re: Missing items//Order ID: 6244992705 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 3 December, 2020 15:47:05 
Subject: Missing items//Order ID: 6244992705 

Hi Team, 

Problem Statement: Missing items 
Order Date : Nov 20, 2020 
Order ID: 6244992705 
Tracking ID: FP1121200008497 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 11 items but as per the customer he has only received 9 items, Under the consignment details we can see that all 11 items has been shipped from our side. 

The missing items are 
162612690 - - Eligo Solid Pants with Drawstring Closure and Pockets (quantity 1) 
162612607 - - Eligo Quilted Jacket with Long Sleeves and Zipper Closure 
(quantity 1) 

Regards, 
Ebrahim Hageb