Subject: RE: Late Collection // 6228052546 // RP1020200001586
From: Bm olmriyadh <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Olm Riyadh <[email-masked]>, ArishLaila <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Tue, 29 Dec 2020 06:26:30 +0000

Dear Team,

As informed we have collected the RVP from the customer.
The item is being used and tore by the customer itself, for reference please find the attached photographs of the item .

As per instruction we cannot accept this item. @Mohd. Jamal Akhtar<mailto:[email-masked]>@Ramesh Gottimukkala<mailto:[email-masked]> please look into this issue as MOC case has been raised by the customer.

Kindly let us know for further process.

Thanks and regards.
Dinesh & Meer Ali

From: Bm olmriyadh
Sent: Monday, December 28, 2020 9:30 AM
To: Jessie Caparas <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Olm Riyadh <[email-masked]>; ArishLaila <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>
Subject: RE: Late Collection // 6228052546 // RP1020200001586

Dear Team,

Please find the attached POP , our side contacted with customer for confirmation. Again We are reassigning this shipment for immediate pickup

Thanks!

Dinesh balu

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 9:09 AM
To: Bm olmriyadh <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection // 6228052546 // RP1020200001586
Importance: High

@Mohd. Jamal Akhtar<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> @Bm olmriyadh<mailto:[email-masked]>

Why is there no progress from Dec. 23?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Bm olmriyadh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 1:05 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection // 6228052546 // RP1020200001586

Dear Team,

We have assigned to courier for pickup

Thanks!

Dinesh balu

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 3:14 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection // 6228052546 // RP1020200001586
Importance: High

@ArishLaila<mailto:[email-masked]>, @Bm olmriyadh<mailto:[email-masked]>, @Olm Riyadh<mailto:[email-masked]>,

The case still pending, guys can we get a serious update on this as the case since Oct please arrange for pick up at the soonest and confirm.
Thanks,

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 1:10 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection // 6228052546 // RP1020200001586
Importance: High

@ArishLaila<mailto:[email-masked]> @Olm Riyadh<mailto:[email-masked]>

Are we attempting to call the customer before pick up?

Please reschedule asap – we can’t keep it on hold for so long as it has been raised to MOC!

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 11:36 PM
To: Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Bm olmriyadh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection // 6228052546 // RP1020200001586
Importance: High

@ArishLaila<mailto:[email-masked]>, @Olm Riyadh<mailto:[email-masked]>, @Bm olmriyadh<mailto:[email-masked]>,

Any update on this, case raised as MOC kindly arrange for pick up on priority.

Thanks,
Ali

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 9:12 PM
To: Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection // 6228052546 // RP1020200001586

Dear All,

Kindly arrange an urgent pick up for the below shipment and confirm once it’s done.

Thanks,
Ali

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 12:38 PM
To: Olm Riyadh <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Late Collection // 6228052546 // RP1020200001586
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Late Collection

Order Date : Sep 27, 2020

Order ID: 6228052546
Tracking ID: RP1020200001586
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 10/20/20 and till now the item has not collected from the customer,

 so kindly note the customer's address & arrange the collection on priority basis.

My mobile number: +966549632777
My Address: Apartment 405 - Fourth Floor - Roseline Suites Hotel Building next to Al Mubarak Hospital and Al Aqsa Schools - King Faisal Road, Al Murabba, Riyadh

Thanks & Regards,
Seeta Kunwar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com