Subject: RE: Late Delivery #100042714593
From: Farah Humaidan <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Mohammad Al-Saleh <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Abulawi <[email-masked]>, Praveen Kumar <[email-masked]>, KWI Customer Support <[email-masked]>, midhun madhu <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 29 Dec 2020 06:14:30 +0000

Dear Fauzan,

Please find below

100042714593  -  Delivered
100042714604  -  Delivered
1000289391  - Void (Not Received)
100042710894 - Delivered

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Tuesday, December 29, 2020 2:14 AM
To: Farah Humaidan <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Mohammad Al-Saleh <[email-masked]>; escalations dxbteam <[email-masked]>; Mohammad Abulawi <[email-masked]>; Praveen Kumar <[email-masked]>; KWI Customer Support <[email-masked]>; midhun madhu <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Late Delivery #100042714593
Importance: High

Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "farah humaidan" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Al-Saleh" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Abulawi" <[email-masked]<mailto:[email-masked]>>, "p kumar" <[email-masked]<mailto:[email-masked]>>, "KWI Customer Support" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 December, 2020 12:00:53
Subject: RE: Late Delivery #100042714593

Dear Reddy,

Please note that I have sent you the below table last week and waiting for your confirmation on how to proceed, attached fyi

Below are shipments that have missing Pieces that were not picked up by Postaplus, I have made sure that it wasn't and our Ops Team confirmed the same, so kindly get back to me urgently so we can proceed

AWB
PICK UP DATE
PU TIME
PU location
Total pieces
missing pieces
100042714593
20/11/2020
15:25 pm
Mina Abdullah
2
1
100042714604
20/11/2020
15:25 pm
Mina Abdullah
3
1
1000289391
17/11/2020
7:31 AM
Mina Abdullah
5
1
100042710894
19/11/2020
4:00 PM
Mina Abdullah
7
1

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Mohammad Al-Saleh
Sent: Saturday, December 26, 2020 11:44 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Abulawi <[email-masked]<mailto:[email-masked]>>; Praveen Kumar <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery #100042714593

Dear reddy ,

I will check and I will update you ASAP

  Mohammed Alsaleh
  Business Development Manager

   Tel. +965 1881881

   Mob. +965 97267497

From: Reddy Prasad [mailto:[email-masked]]
Sent: Saturday, December 26, 2020 11:19 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Al-Saleh <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Abulawi <[email-masked]<mailto:[email-masked]>>; Praveen Kumar <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery #100042714593

Dear Mohammed

Can you check and update the status of trailing email

Regards

Reddy Prasad

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 5:09 AM
To: farah humaidan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Abulawi <[email-masked]<mailto:[email-masked]>>; p kumar <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery #100042714593
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the below case. As the case is pending since long time. And customer is contacting us on daily basis.

Regards,
Fauzan

________________________________
From: "farah humaidan" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Abulawi" <[email-masked]<mailto:[email-masked]>>, "p kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "KWI Customer Support" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 20, 2020 11:26:51 AM
Subject: RE: Late Delivery #100042714593

Hi Praveen,

Can you please share with us a pic of AWB label Detail and LM tracking

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Sunday, December 20, 2020 6:51 AM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Mohammad Abulawi <[email-masked]<mailto:[email-masked]>>
Cc: KWI Customer Support <[email-masked]<mailto:[email-masked]>>; midhun madhu <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery #100042714593
Importance: High

Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "farah humaidan" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Abulawi" <[email-masked]<mailto:[email-masked]>>
Cc: "KWI Customer Support" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 11:37:28 AM
Subject: RE: Late Delivery #100042714593

Dear Abulawi,

Please provide the Number from LM on the label or take a picture of it

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Reddy Prasad [mailto:[email-masked]]
Sent: Tuesday, December 15, 2020 6:12 PM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery #100042714593

Dear Farah

Please share missing container id to check the manifest.

Regards

Reddy Prasad

From: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 6:06 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery #100042714593

External email sender, please take precaution.
Dear Reddy,

Please note that shipment will be on hold until full piece is received

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Farah Humaidan
Sent: Tuesday, December 15, 2020 1:35 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery #100042714593

Dear Fauzan,

Shipment is missing 1 Piece still not received, I will connect the rest of the shipment and then once we receive the missing piece we will re deliver it

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Sunday, December 13, 2020 6:44 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; KWI.CustomerSupport <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery #100042714593
Importance: High

Hi Team,

Any update on the below case. customer is chasing us for his order.

Regards,
Fauzan

________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>, "farah humaidan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 7:43:43 PM
Subject: RE: Late Delivery #100042714593

++ Farah

Request is pending from 4th dec

Regards

Reddy Prasad

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 7:00 AM
To: KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery #100042714593
Importance: High

External email sender, please take precaution.
Hi Team,

Any update on the below case. Kindly arrange a delivery on priority basis.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 10:01:46 AM
Subject: Re: Late Delivery #100042714593

Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 8:38:03 AM
Subject: Late Delivery #100042714593

Hi Team,

Problem Statement: Late Delivery
Order Date : Nov 19, 2020
Order ID: 8215609448
Tracking ID: 100042714593
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on 20/11/2020  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Fauzan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFarah.Humaidan%40postaplus.com%7Cb6f11598dbd64c0fd30a08d8ab865ab0%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C637447941011580657%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aOL1n81KpiGpWHZWemrgcRFElllGkrpgChuS4LDf1bk%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFarah.Humaidan%40postaplus.com%7Cb6f11598dbd64c0fd30a08d8ab865ab0%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C637447941011600646%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4gR7IMasOPySXYzbULJEp4zlU3GZTRAHHYrtmMfMiYc%3D&reserved=0>