Subject: Re: Shipment left at doorstep and is lost - 9621197458 (Refund Approval)
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 28 Dec 2020 23:05:50 -0700 (MST)

Hi Jessie, 

Can you please check the below case and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 22 December, 2020 15:33:46 
Subject: Shipment left at doorstep and is lost - 9621197458 (Refund Approval) 

Hi Team, 

With regards to Order id 9621197458, Ticket ID 1861815, AWB FP121020000301, the customer is complaining that the courier guy has left the shipment at the doorstep and not informed the customer of the same. The customer is complaining that the shipment is lost now. 

Muzahir Abbas from the AUH territory have informed us that he has instructed the courier guy to go and fetch the shipment again and hand it over to the customer. The customer is complaining that the shipment is lost. 

Kindly provide an approval for the refund. This is the customer's 4th order with us totaling AED 847.85. 

Regards, 
Nikhil.