Subject: Re: Refund Not Initiated Yet For Order ID 9616688029
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ishan Ahuja <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 28 Dec 2020 21:40:39 -0700 (MST)

Hi Team, 

Please assist regarding the following concern. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 29 December, 2020 10:06:29 
Subject: Refund Not Initiated Yet For Order ID 9616688029 

Hi Team, 
Problem statement: Refund Not initiated yet 
Order Number: 9616688029 
Order Created: Nov 22, 2020 
Tracking id - 46044024795 
RMA: 1000216978 
Return request created: 11/24/20 5:56 PM 
Assistance Required: Process the refund on priority 
Kindly note that as per tracking the item has been returned to the warehouse on 26 Nov 2020 03:10 PM still the refund for the same has not been initiated. We have already raised the child ticket. However, they are replying that AWB is still in the receiving process. 
Please find the above attachment for your reference. 
Kindly assist on the above case as customer is waiting for his refund and also claiming that he have already filed for MOC. 
Regards, 
Ishan