Subject: Refund Not Initiated Yet For Order ID 9616688029
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 28 Dec 2020 21:36:29 -0700 (MST)

Hi Team, 
Problem statement: Refund Not initiated yet 
Order Number: 9616688029 
Order Created: Nov 22, 2020 
Tracking id - 46044024795 
Return request created: 11/24/20 5:56 PM 
Assistance Required: Process the refund on priority 
Kindly note that as per tracking the item has been returned to the warehouse on 26 Nov 2020 03:10 PM still the refund for the same has not been initiated. We have already raised the child ticket. However, they are replying that AWB is still in the receiving process. 
Please find the above attachment for your reference. 
Kindly assist on the above case as customer is waiting for his refund and also claiming that he have already filed for MOC. 
Regards, 
Ishan 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, December 28, 2020 8:08:57 PM 
Subject: Re: Late refund (Cancelled RMA) 9616688029 

Hi Team, 

Customer is claiming that he have already filed for MOC so we request you to please take the action urgently. 

Thanks 
Ishan 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, December 18, 2020 5:20:38 PM 
Subject: Re: Late refund (Cancelled RMA) 9616688029 

Hi Team, 

Kind Reminder 

Thanks 
Ishan 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 9, 2020 3:14:56 PM 
Subject: Late refund (Cancelled RMA) 9616688029 

Hi Team, 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 22, 2020 
Order ID: 9616688029 
RMA: 1000216978 
RMA: 1000219494 
Tracking ID: 46044024795 
Tracking ID: 46044058174 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that she returned all the 5 items under the tracking id 46044024795 also as per the hybris and tracking information the return status is showing "Reached Warehouse". However, after checking into the oracle status is showing not received at the warehouse. 
​ 
With respect to the tracking id 46044058174 and, customer is claiming that she returned both of the items also as per the tracking information, we can see that both of the items have already been reached to the warehouse. However, when customer got a mail regarding previous RMA (1000219494) cancellation, she raised the new RMA (1000312514). 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan