Subject: RE: Refund approval for Ticket ID 1629523 - (2 Orders)
From: Ritesh Sharma <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 29 Dec 2020 04:03:58 +0000

Approved

--
Thanks and Regards,
<https://www.centrepointstores.com/>

From: Jessie Caparas <[email-masked]>
Sent: Monday, December 28, 2020 11:22 PM
To: Apoorv Joshi <[email-masked]>; Ritesh Sharma <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval for Ticket ID 1629523 - (2 Orders)
Importance: High

@Apoorv Joshi<mailto:[email-masked]>

Refunded order ID 6225111687

@Ritesh Sharma<mailto:[email-masked]> as for order ID 6224720539 this order has been picked up however no refund processed yet and the delivery team is unable to provide a proper update as to where the order is now.

Please advise if we can refund SAR 433. The customer has multiple orders with us from October 2019.

@Ramesh Gottimukkala<mailto:[email-masked]> please debit courier partner. Return AWB is 46291710146

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 4:23 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval for Ticket ID 1629523 - (2 Orders)

External email sender, please take precaution.
Hi Jessie,

Kindly look into the below case and assist. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 December, 2020 15:10:54
Subject: Re: Refund approval for Ticket ID 1629523 - (2 Orders)

Hi Team,

Please check and assist regarding the following concern.

Regards
shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 8:25:37 AM
Subject: Refund approval for Ticket ID 1629523 - (2 Orders)

Hi Team,

Problem Statement: Late Delivery
Order Date : 17/09/2020
Order ID: 6224720539
Return Tracking ID: 46291710146
Assistance Required: Need urgent delivery

Issue Description: As per the online tracking, the return items were collected from the customer on Nov 01, but not yet delivered back to us.

Problem Statement: Late Delivery (Collected in the month of October)
Order Date : 18/09/2020
Order ID: 6225111687
Return Tracking ID: 46291709800
Assistance Required: Need urgent delivery

Issue Description: The customer is confirming that the returned items were collected from her in the month of October.

The customer is with us since Oct 2019 and have completed 24 transactions with us. The refund is for SAR 433.00 & SAR 100.00 respectively.

Regards,
Nikhil.

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