Subject: Re: Refund approval //6245017000
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Osam <[email-masked]>
Date: Mon, 28 Dec 2020 20:52:48 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Osam" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 29 December, 2020 06:51:34 
Subject: Refund approval 

Hi Team, 

Problem Statement : Refund approval. 

Ticket id : ​1891438 
Order Date : ​Nov 20, 2020 
Order ID: ​6245017000 
Tracking ID : ​46383932066 
Total Price : ​SAR 130.69 

Issue Description : The Customer ​raised a return request on 11/25/20 and customer is claiming that he returned the items to the courier team, but as per the tracking website, the tracking id is invalid. 

Case history : The customer reached out to us on 19 Dec 2020 and since then the issue was escalated to the WH and they informed us that it is not received from courier. 

Assistance required : We request you to provide refund approval for the customer and close the issue. 

Best Regards 
Osam