Subject: Refund approval
From: "Osam Thabit. Qaid" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 28 Dec 2020 18:21:34 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 

Ticket id : ​1891438 
Order Date : ​Nov 20, 2020 
Order ID: ​6245017000 
Tracking ID : ​46383932066 
Total Price : ​SAR 130.69 

Issue Description : The Customer ​raised a return request on 11/25/20 and customer is claiming that he returned the items to the courier team, but as per the tracking website, the tracking id is invalid. 

Case history : The customer reached out to us on 19 Dec 2020 and since then the issue was escalated to the WH and they informed us that it is not received from courier. 

Assistance required : We request you to provide refund approval for the customer and close the issue. 

Best Regards 
Osam