Subject: Re: Refund Complaint
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Osam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 28 Dec 2020 15:46:24 -0700 (MST)

Hi Jessie, 

As per Freshdesk the first contact of the the customer was on 28 Nov, 2020. through chat. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Osam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, December 29, 2020 2:20:05 AM 
Subject: RE: Refund Complaint 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] 

When did the customer raise this concern? 

It’s strange that the customer will raise the issue 2 years after order was placed. 

[ mailto:[email-masked] | @Akshay Berry ] kindly look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, December 28, 2020 5:14 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Osam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Refund Complaint 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to close the below case as its pending since long time. 

Regards. 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Osam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 14, 2020 9:31:11 AM 
Subject: Refund Complaint 

Hi Team, 

With reference to the orders ID: 

1- 6615476970 Order Date: 27 Aug 2018 

2- 6615370357 Order Date: 21 Aug 2018 

3- 6615338677 Order Date: 20 Aug 2018 

Customer claiming that he has not received the refund for the all three orders. we couldnt find the orders details in hybris, we have raised a JIRA ticket but they have updated that ( All these 3 orders are placed in 2018 and are deleted as part of order cleanup activity. ). 

Jira ticket: [ https://landmark.atlassian.net/browse/REL-128320 | https://landmark.atlassian.net/browse/REL-128320 ] 

Kindly check and assist us on this case. 

Regards. 

Fauzan 

From: "Osam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 13, 2020 2:50:38 AM 
Subject: Refund Complaint 

Hi Team, 

Ticket id :1770938 

With reference to order numbers# 6615476970, 6615370357 and 6615338677. We are unable to check any details in hybris. and we have raised this issue to Jira. However customer is asking for his refunds, kindly check this case and do the needful. 

Regards, 

Osam 

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