Subject: RE: Delivered to wrong building - 9615414304
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 28 Dec 2020 20:48:25 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Go ahead with the refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 28, 2020 9:20 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Delivered to wrong building - 9615414304
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 December, 2020 08:49:54
Subject: Delivered to wrong building - 9615414304

Hi team,

With reference to order #9615414304
Tracking ID: FP111920002768

The customer was complaining that he has not received the order, but as per the Hybris and online tracking, the order was delivered successfully. So, we asked for POD from the courier team.

After sharing the POD with the customer, the customer is confirming that the image shared for the door is not his and for some other flat. Please find attached the customer's image and the image shared by the courier team.

Kindly provide the approval for the refund as the customer is complaining that the order was delivered to the wrong address.

Regards,
Nikhil.

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