Subject: RE: Refund Not Processed #8204432514
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, AHMED ISMAT <[email-masked]>
Date: Mon, 28 Dec 2020 20:42:08 +0000

@Akshay Berry<mailto:[email-masked]>

Kindly check on this. I believe an incident has to be raised for this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, December 25, 2020 8:03 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; AHMED ISMAT <[email-masked]>
Subject: Re: Refund Not Processed #8204432514
Importance: High

External email sender, please take precaution.
Hi Team,

In the below case as per the customer he returned 4 items in the store on 3rd Dec. However, on the hybris there is refund for only 2 items.

Can you please check this concern and let us know what can be done in this case.

The items details:
160751826 - - Juniors Penguin Square Pillow KWD 1.50
​162607093 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves - Set of 3 KWD 3:00

Thanks & Regards,
Seeta Kunwar

________________________________
From: "AHMED ISMAT" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 04:23:17
Subject: Refund Not Processed #8204432514

Hi Team,

Problem Statement: Refund Not Processed
Order Date :  Sep 23, 2020
Order ID: 8204432514
Ticket no: 1903508

Assistance Required: Need refund for customer.
Issue Description:The customer has returned 4 items to store on 03 Dec 2020 and till now the refund not Processed.

Items name:
1.161828540 - - Giggles Printed 2-Piece Comforter Set
2.161328115 - - CuddleCo Printed Comficush Stroller Liner
3.160751826 - - Juniors Penguin Square Pillow
​4.162607093 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves - Set of 3

Store location:
Centrepoint store ​Al Rai Ghazali Street
kindly check the case and do the needful,

Regards,
Ahmed ismat

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