Subject: RE: Partial cancellation getting failed 8216695837
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, saeedurrahman choudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 28 Dec 2020 20:01:09 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Item ID 159154879  cancelled and refunded now.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, December 22, 2020 12:12 PM
To: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; saeedurrahman choudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Partial cancellation getting failed 8216695837

External email sender, please take precaution.
please disregard
as it has been already raised

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "saeedurrahman choudhary" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 1:37:28 PM
Subject: Re: Partial cancellation getting failed 8216695837

Hi Team,
Please assist in getting the following item 159154879  cancelled as the customer does not want it anymore.

Regards
Shakeeb

________________________________
From: "saeedurrahman choudhary" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 4:58:11 PM
Subject: Partial cancellation getting failed

Hi Team,

Problem Statement: Partial cancellation getting failed

Order Date:Nov 22, 2020
Order ID: 8216695837
Tracking ID: SD000524287

Assistance Required: Need urgent Refund for partial cancelled item.

Issue Description: Due to out of stock customer did not get 1 item, but the partial cancellation got failed in the system, and the  customer did not get his refund till now. since the cace has been escalated on Zimbra for days.

Thank you for your help

Regards,
Saeedurrahman

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