Subject: RE: WWD Wrong item/ 8398887966/ home centre
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Karthik Thirumurthy <[email-masked]>, Tejinder Singh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>, seeta.seeta <[email-masked]>, Asjad Hussain <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 28 Dec 2020 19:13:22 +0000

@Karthik Thirumurthy<mailto:[email-masked]> @Tejinder Singh<mailto:[email-masked]> can we please check how a night stand would be missing for item ID 161342925 - - Ventura 5-Piece King Bedroom Set - 180x210 cm

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 25, 2020 7:33 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>; seeta.seeta <[email-masked]>; Asjad Hussain <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: WWD Wrong item/ 8398887966/ home centre

External email sender, please take precaution.
Hi Jessie,

Please assist in getting an update on the below. Case pending since Sep 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 27 November, 2020 13:12:41
Subject: RE: WWD Wrong item/  8398887966/ home centre

@Midhun Madhu<mailto:[email-masked]>

Can you please help with this?

Child ticket 1521314

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 11:23 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Wrong item/ 8398887966/ home centre

External email sender, please take precaution.
Hi Team,

Kindly advise if any update on the below case. The case was already escalated to tejinder, karthik as per the matrix however, no response in 19 days.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 6:44:01 AM
Subject: Re: WWD Wrong item/  8398887966/ home centre

Hi Team,

Please assist in closing the below case for KW HC, the case was already escalated to the concerned as per the matrix however, no response on the same. Customer has reported a missing Night Stand in the below 5 piece item and is asking to either arrange the missing Night stand or to arrange collection for the whole item for a return and refund or exchange.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 9:23:19 PM
Subject: WWD Wrong item/  8398887966/ home centre

Hi Team,

Problem Statement: WWD Wrong item
Order Date : Aug 23, 2020
Order ID: 8398887966
Tracking ID: 00118000018585234

Assistance Required: Return or exchange ( Night stand for the item 161342925 - - Ventura 5-Piece King Bedroom Set - 180x210 cm)

Issue Description: The customer is asking for return and refund/ exchange of the  the item. So we request you to check this concern and let us know if we can offer return or exchange to customer as the nightstand was not sent to the customer.
​
Kindly check the picture and advise.

Thanks
Asjad.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com