Subject: RE: Late Collection // 6223659161 // 1706448
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 28 Dec 2020 18:55:40 +0000

@Akshay Berry<mailto:[email-masked]>

Please check on this escalation from 2 days back.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 26, 2020 1:42 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Late Collection // 6223659161 // 1706448

External email sender, please take precaution.
Hi Team,

Please assist in arranging the collection on the below case. Escalated to LMG multiple times but not receiving any response. Customer can be reached on +966565511345 and we have marked this for reattempt on fareye portal.
Order was delivered under FP09130001098

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 11:53:01 AM
Subject: Late Collection // 6223659161 // 1706448

Hi Team,

Problem Statement: Late collection

Order Date : Sep 16, 2020

Order ID:  6223659161
Tracking ID: RP1118200003033
Assistance Required: Need collection.

Issue Description:   The return request was created on Nov 18, 2020 and till now the item has not collected from the customer. We have emailed the courier team multiple times, however we didn't receive response.

Kindly arrange the collection on priority basis.

Regards,
Nitesh

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