Subject: RE: Refund Not Initiated Yet For Two Order IDs 9617198061
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 28 Dec 2020 18:36:51 +0000

@Apoorv Joshi<mailto:[email-masked]>

Raised to tech INC0941235

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 26, 2020 6:45 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Not Initiated Yet For Two Order IDs 9617198061

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9617198061
AWB: 46044277532

Customer has returned a total of 6 items under the above mentioned tracking which are showing missing on oracle however, the status of the following RMA: 1000229053 in this order is showing "Reached warehouse". So we raised the following child ticket to get the RMA processed 14 days ago:1863388 where no action has been taken yet.

We request you to please look into this and assist in processing the mentioned RMA as the customer has been chasing for their refund. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 1:23:50 PM
Subject: Refund Not Initiated Yet For Two Order IDs 9617198061

Hi Team,

Problem statement: Refund Not initiated yet

Order Number: 9617198061
Order Created: Nov 24, 2020
Tracking id - 46044277532
Return request created: 11/26/20 3:06 PM

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 30 Nov 2020 02:26 PM still the refund for the same has not been initiated. We have already raised the child ticket for the same still no reply.

Please note for the order id 9617455966 customer reported that he returned all the items under AWB 46044277532 instead of AWB 46044698335.

Regards,
Ishan

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