Subject: Refund Approval for wrong item delivered - 9619148180
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Mon, 28 Dec 2020 11:11:28 -0700 (MST)

Hi Team, 

With regards to Order ID 9619148180, the customer has ordered 162753428 - - Metallic 2-Tier Accent Table with Mirror Top - 47x47x56 cms worth AED 238.00, but instead of the table she was delivered a pair of shoes. Please find attached the images as shared by the customer. 

The return request was raised and the customer is confirming that the collection has happened from her by Aramex team. She has received a call from 02-6139100 and she was not handed over any return receipt. 

We have check with the Aramex team, and they are confirming that they have not arranged any collection from the customer. 

Kindly assist with the refund approval. The customer is with us since March 2019 and has completed 15 transactions totalling to AED 6,864.02 with us. 

Regards, 
Nikhil.