Subject: Courier Partner Charged More & Took Part Of The Order Items // 9624669686
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 28 Dec 2020 09:12:14 -0700 (MST)

Hi Team, 

Problem Statement: Courier Partner Charged More & Took Part Of The Order Items 

Order Date : Dec 27, 2020 
Order ID: 9624669686 
Tracking ID: 1000009204122 
Order Amount : AED199.59 

Courier Guy Number : +971 54 305 1564 

Assistance Required: Need To Urgently Deliver Back The Remining Items 
Item Name : Essence Long Lasting Eye Pencil 
Items Name : Essence Spice it up! Matte Lipstick 

Issue Description: Customer reported that at the time of delivery, there were two boxes for the order id 9624669686 and one of them containing above two mentioned cosmetics items, the entire order amount was AED199.59. However, courier guy asked for 37 AED more for the other box containing cosmetic items, when customer refused to give the extra money, the courier guy only gave her 1 package out of 2 and took the package containing cosmetics with him. 

We request you to please deliver the remaining package back to the customer. 

Regards, 
Ishan