Subject: Re: Late refund (Cancelled RMA)
From: AKASH YADAV <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 28 Dec 2020 07:08:46 -0700 (MST)

Hi Team, 

Please provide any update 

Thanks 

From: "AKASH YADAV" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 4 December, 2020 23:21:20 
Subject: Late refund (Cancelled RMA) 

Hi Team, 

Ticket-1822795 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 7, 2020 
Order ID: 9612668059 
RMA: 1000149432 
Tracking ID: 46042441185 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Akash