Subject: Refund Approval For The Entire Order ID 9619247757
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 28 Dec 2020 04:40:01 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for the entire order. 

Ticket ID : 1856960 
Order Date: Dec 1, 2020 
Order ID: 9619247757 
Tracking ID: FP120120001563 
Total Order Value: AED 77.50 

Issue Description: Customer reported that she haven't received the order. However, as per the hybris and tracking id order has already been delivered to the customer on Dec-02-2020. We escalated the case to the courier team to share with us the POD and once we have confirmed the POD from the courier team, we forwarded the same to the customer but customer is saying that her flat no is 303, not 301 by mistakenly she mentioned 301 but same time she changed that, she also confirmed the same with the neighbors as well but they refused her that they didn’t get any materials from us. 

Case History: Customer has contacted us for the multiple times regarding this complaint. 

Assistance Required: Request you to provide a refund approval so that we can close this case. 

Thank you for your help! 

Regards, 
Ishan