Subject: RE: Refund for NDR #6249319789
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Osam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 28 Dec 2020 08:53:38 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> Raised to tech.

INC0940770

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 28, 2020 3:50 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Osam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund for NDR #6249319789
Importance: High

External email sender, please take precaution.
Hi Team,

With reference order #6249319789
Tracking ID:CRDSAL0113953920

As per hybris the order has been marked as NDR, But there is no RMA. Kindly assist us to refund for customer.

Regards,
Fauzan

________________________________
From: "Osam" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 11:13:04 PM
Subject: Refund for NDR

Hi Team,

Ticket ID: 1872452

With reference to the order number: 6249319789
Tracking id: CRDSAL0113953920

This order has already been returned to us on Dec 9, 2019 however on hybris the status is showing NOT_DELIVERED. Saudi Post has already confirmed returning this to our WH.

Please mark this as NDR and process a refund for the same. This order was placed on Nov 29, 2020 and the customer is chasing for a refund.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

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