Subject: Re: POD Issue / Refund approval//Order ID: 2000649060
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 28 Dec 2020 00:46:30 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 21 December, 2020 12:28:44 
Subject: Re: POD Issue / Refund approval//Order ID: 2000649060 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 20 December, 2020 13:10:33 
Subject: Re: POD Issue / Refund approval//Order ID: 2000649060 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 12:11:57 
Subject: Re: POD Issue / Refund approval//Order ID: 2000649060 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 13 December, 2020 14:26:52 
Subject: POD Issue / Refund approval//Order ID: 2000649060 

Hi Team, 

Problem Statement : POD Issue / Refund approval . 

Order Date : Dec 1, 2020 
Order ID: 2000649060 
Tracking ID: 63742416685001 
Total value: EGP340 
Concept: MAX 

Issue Description :The Customer placed the order on Dec 1, 2020 , Please note that the customer has received only messages for the delivery ,However, the status on hybris delivered. 

Case history : The customer reached out to us on Dec 5, 2020 . and we are getting the below response from MYLERZ team that the order as per customer has been delivered. 

Customer's history : The customer is with us since 12/1/20 and this is her second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb