Subject: RE: Refund Not Processed 8216695837
From: "Jagmohan Urmaliya (TCS)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, taj alden <[email-masked]>, Escalations Dxbteam <[email-masked]>, saeedurrahman choudhary <[email-masked]>, "Cherukuri Durga Prasad Naidu (TCS)" <[email-masked]>, "Ishita Kothari (TCSOffice)" <[email-masked]>, "Jagadesan Karur Velusamy (TCS)" <[email-masked]>
Date: Mon, 28 Dec 2020 04:31:27 +0000

Dear Jessie,

   Order-item was cancelled on 24th Dec and it's cancellation was also published to Hybris, Please check.

Regards
Jagmohan Urmaliya

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, December 22, 2020 10:19 PM
To: Shakeeb Arsalan <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; taj alden <[email-masked]>; Escalations Dxbteam <[email-masked]>; saeedurrahman choudhary <[email-masked]>
Subject: RE: Refund Not Processed 8216695837
Importance: High

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

A follow up on INC0934129

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 12:12 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; taj alden <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; saeedurrahman choudhary <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed 8216695837

External email sender, please take precaution.
Hi Jessie,

Any update

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "taj alden" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 20, 2020 1:45:50 PM
Subject: RE: Refund Not Processed

@Shakeeb Arsalan<mailto:[email-masked]>

Raised to tech INC0934129

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 9:38 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; taj alden <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed
Importance: High

External email sender, please take precaution.
Hi Team,

Requesting you to cancel this item 159154879 and process the refund as well.

Regards
Shakeeb

________________________________
From: "taj alden" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 December, 2020 02:53:54
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 22, 2019
Order ID: 8216695837
Return Tracking ID: SD000524287
Assistance Required: Need refund for customer.
Issue Description: order was placed 6 items on Nov 22, 2019 and was shipped to shipa 5 items on 23 Nov 2019, However as per shipa website the order has been delivered only 5 items to shipper on 25 Nov 2019 and till now the status on hybris is in delivered and we can not see any refund or RMA for the item returned  to shipa.
Kindly process the refund asap .

Regards,
Taj Alden

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com