Subject: Refund for NDR #6249319789
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Osam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 27 Dec 2020 16:49:31 -0700 (MST)

Hi Team, 

With reference order # 6249319789 
Tracking ID: CRDSAL0113953920 

As per hybris the order has been marked as NDR, But there is no RMA. Kindly assist us to refund for customer. 

Regards, 
Fauzan 

From: "Osam" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 16, 2020 11:13:04 PM 
Subject: Refund for NDR 

Hi Team, 

Ticket ID: 1872452 

With reference to the order number: 6249319789 
Tracking id: CRDSAL0113953920 

This order has already been returned to us on Dec 9, 2019 however on hybris the status is showing NOT_DELIVERED. Saudi Post has already confirmed returning this to our WH. 

Please mark this as NDR and process a refund for the same. This order was placed on Nov 29, 2020 and the customer is chasing for a refund. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv