Subject: Re: Store complaint
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>
Cc: nusaybah alzuman <[email-masked]>, saad alonaizi <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Qazi Mohammed <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, HAMZA <[email-masked]>
Date: Sun, 27 Dec 2020 14:44:43 -0700 (MST)

Hi Akshay, 

The customer has informed us that he is out of KSA now. and asked us to follow up with his friend on this contact No: +966560844310 / +966531062282 
Name: Muhammad Emad Hafez. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "nusaybah alzuman" <[email-masked]>, "saad alonaizi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Qazi Mohammed" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "HAMZA" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 24, 2020 3:24:26 PM 
Subject: Re: Store complaint 

Hi Akshay, 

Message has been dropped to the customer asking for the correct contact NO as the provided NO is the only one we have of the customer. 
Will update you once he replies. 

Regards 
Shakeeb 

From: "Akshay Berry" <[email-masked]> 
To: "nusaybah alzuman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "saad alonaizi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "qazi mohammed" <[email-masked]> 
Cc: "Abdulqader Ahmed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "HAMZA" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 23, 2020 4:37:59 PM 
Subject: RE: Store complaint 

Sure, Nusaybah! 

[ mailto:[email-masked] | @Shakeeb Arsalan ] Please reply with the correct mobile number of the customer. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Nusaybah Alzuman <[email-masked]> 
Sent: Wednesday, December 23, 2020 1:31 PM 
To: Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Saad Alonaizi <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Qazi Mohammed <[email-masked]> 
Cc: Abdulqader Ahmed <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; HAMZA <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: RE: Store complaint 

Hi Team, 

Please provide us the correct mobile number of customer. 

Name of customer: Alaa Ahmed Abdul Salam Al Hindi 

Phone number: 509135061 

Thanks 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 23, 2020 12:25 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Nusaybah Alzuman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Abdulqader Ahmed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; HAMZA < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Store complaint 

Looping [ mailto:[email-masked] | 
@Qazi Mohammed ] [ mailto:[email-masked] | 
@Nusaybah Alzuman ] 

Please update about the complaint. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 23, 2020 11:18 AM 
To: Saad Alonaizi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Abdulqader Ahmed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; HAMZA < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Store complaint 

External email sender, please take precaution. 

Hi Team, 

Any update on the below complaint 

regards 
shakeeb 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "saad alonaizi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "HAMZA" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 17, 2020 6:08:12 AM 
Subject: Store complaint 

Hi Saad, 

Kindly assist us on the below case. PFA for the customer complaint. 

Regards, 

Fauzan 

From: "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 7, 2020 3:26:17 AM 
Subject: complaint 

Hi Team 

# 1519099 

Name of customer: Alaa Ahmed Abdul Salam Al Hindi 

Phone number: 509135061 

Email Id: [ mailto:[email-masked] | [email-masked] ] 

store Name: Centrepoint Skaka Al-Jouf 

Issue Description: as the customer said he wents to shop 10 pm to replacements item in the first the employee he accepts to return his item that after he shows hi the bill he refuses it to return his item after that all employees is trying to attack him and also he lost his product that he wants to return it. as he said you can see the CCTV what happened exactly. 

Regrds 

Abdulqader 

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