Subject: RE: Late Collection // 6229436525
From: Jessie Caparas <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>, Poovanna KBelliyappa <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, M Ataullah <[email-masked]>
Date: Sun, 27 Dec 2020 18:42:52 +0000

@Poovanna KBelliyappa<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> @Mohd. Jamal Akhtar<mailto:[email-masked]>

Why is the below order still not getting picked by the team?

The customer has been chasing for a return to get a refund since October 2020.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Akshay Berry <[email-masked]>
Sent: Tuesday, December 22, 2020 5:21 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]>; Poovanna KBelliyappa <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; M Ataullah <[email-masked]>
Subject: RE: Late Collection // 6229436525

@Poovanna KBelliyappa<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> Please arrange collection asap.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 22, 2020 5:17 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection // 6229436525

External email sender, please take precaution.
Hi Team,

Please assist in arranging the collection on the below case, still not receiving any response from the concerned. Case pending since Sep, 2020. We have marked for reattempt on fareye portal. customer address and contact details has been shared below as well:
Address: Riyadh, Yasmine, Ibrahim Bin Sebaa Street, House No. (10A)
Phone: 0549347858

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 12:11:06 PM
Subject: Re: Late Collection // 6229436525

Hi Arish,

Please advise why the collection is not getting done on the below case. Please advise on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 December, 2020 22:45:56
Subject: RE: Late Collection // 6229436525

@ArishLaila<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 12, 2020 6:53 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection // 6229436525
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case. As the case is pending from long time.

Regards
Ataullah

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 December, 2020 14:53:51
Subject: Late Collection // 6229436525

Hi Team,

Problem Statement: Late Collection

Order Date : Oct 2, 2020

Order ID: 6229436525
Tracking ID: RP1209200001129
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 09/12/20 and till now the item has not collected from the customer,
 so kindly note that customer address & arrange the collection on priority basis.

Address: Riyadh, Yasmine, Ibrahim Bin Sebaa Street, House No. (10A)
Phone: 0549347858

Regards,
Ataullah

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com