Subject: Late C&C For Order ID 9617986531
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 27 Dec 2020 06:07:10 -0700 (MST)

Hi Team, 

Problem Statement: Late C&C 

Order Date: Nov 27, 2020 
Order ID: 9617986531 
Store code: Centrepoint21459 
Tracking Id: 961798653199990001 

Assistance Required: Need Urgent pick up 

Issue Description: Customer placed an order #9617986531 on Nov 27, 2020 and till now customer has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 

Kindly check and update if the order is physically avail at the store, kindly contact the customer on #+971569235525 and handover the order. We have already raised the case to the store team but they are not replying. Please find the attach screenshot for your reference. 

Please assist in closing this case on priority. The order has already missed the delivery time frame. 

Kindly update for the same. Thank you for your help! 

Regards, 
Ishan