Subject: RE: Amount deduction / [email-masked]
From: Mustafa Chakki <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 27 Dec 2020 12:32:14 +0000

There is a cancellation of 32.900 only which has been refunded and the order is in DELIVERED status.
How Can I refund the whole amount. Also, there is no open ticket for the same on hybris.

Order Details
Order Number:8390681127
Customer:Eman Malallah (Guest)
Order Created:Jul 3, 2020
Order Delivery Mode:Store pickup
Order Status:Completed
Display Order Status:Delivered
Order Status Info:
Currency:KWD
Store:Kuwait
Sales Application:IPHONE
Site:Online Shopping at Centrepoint
Refresh
Totals
Subtotal:KWD59.40
Taxes:KWD0.00
Payment Costs:KWD0.00
Delivery Costs:KWD0.00
Order Discount:KWD0.00
Total Price:KWD59.40
Billing Address
Eman Malallah
شارع مبارك الكبير - خلف مجمع الاوقاف
64
مدينة الكويت
Kuwait (KW)
Delivery Address
Eman Malallah
+96566122927
شارع مبارك الكبير - خلف مجمع الاوقاف
64
مدينة الكويت
[email-masked]
Kuwait (KW)
KW-KU
965-5664-7522
Kuwait City
Kuwait City
________________________________
Translated Address
none
none
Mubarak Street Big - Behind Awqaf Complex
none
Payment Details
Identifier: KNET
Time created: 8/27/19 1:15 PM
Wallet Name: KNET
Order Detail Items

Product
Concept
Delivery Type
Base Price
Total Price
Qty

+<javascript:;>
0
162175638 - - Polka Dot Midi A-line Dress with Round Neck and Long Sleeves
Units: Piece - piecesEAN:
SPLASH Centrepoint21124

KWD10.50
KWD10.50
1
+<javascript:;>
1
161578806 - - Plain 3/4 Leggings with Elasticised Waistband
Units: Piece - piecesEAN:
SPLASH Centrepoint21124

KWD2.00
KWD3.20
2
+<javascript:;>
2
161538367 - - Sustainable Kappa Plain Mid-Rise Leggings with Tape Detail
Units: Piece - piecesEAN:
SPLASH Centrepoint21124

KWD9.00
KWD2.90
1
+<javascript:;>
3
161181538 - - AT Robot with Voice Control
Units: Piece - piecesEAN:
BABYSHOP Centrepoint21124

KWD8.75
KWD8.75
1
+<javascript:;>
4
158774241 - - Maybelline  New York Instant Age Rewind Concealer
Units: Piece - piecesEAN:
LIFESTYLE Centrepoint21124

KWD4.50
KWD4.50
1
+<javascript:;>
5
160646713 - - Klara Reset 3D Skin Corrector
Units: EAN:
LIFESTYLE Centrepoint21124

KWD12.00
KWD10.00
1
+<javascript:;>
6
161826499 - Danielle Creations - Coffee Exfoliating Body Sponge
Units: Piece - piecesEAN:
LIFESTYLE Centrepoint21124

KWD2.00
KWD2.00
1
+<javascript:;>
7
161748611 - - Plain Shorts with Printed Elasticised Waistband
Units: Piece - piecesEAN:
SPLASH Centrepoint21124

KWD6.00
KWD1.90
1
+<javascript:;>
8
162165917 - - Printed Jog Pants with Pocket Detail and Drawstring
Units: Piece - piecesEAN:
SPLASH Centrepoint21124

KWD8.00
KWD8.00
1
+<javascript:;>
9
160973199 - - Juniors Beach Toy Playset
Units: Piece - piecesEAN:
BABYSHOP Centrepoint21124

KWD1.50
KWD1.50
1
+<javascript:;>
10
160973203 - - Juniors 6-Piece Jumbo Wheel Barrow Set
Units: Piece - piecesEAN:
BABYSHOP Centrepoint21124

KWD3.75
KWD3.75
1
+<javascript:;>
11
161128765 - L'Oreal Paris - L'Oreal Pure Clay Red Algae Mask - 50 ml
Units: Piece - piecesEAN:
LIFESTYLE Centrepoint21124

KWD2.40
KWD2.40
1
Applied Promotions

Identifier
Description
Result
+<javascript:;>
SP_CSMPD_KUW_12032020Promotion
Customized Stepped multi-buy price threshold percentage discount
not supported
+<javascript:;>
splashkw_rpm_pfppPromotion
RPM Fixed price
not supported
+<javascript:;>
lifestylekw_rpm_pfppPromotion
RPM Fixed price
not supported
Landmark Loyalty Program
Loyalty Card No.:
Not Linked
Number of points earned:

Number of points burned:

Cart Id:

Promotion Voucher Details
No Entries
Consignments

Code
Tracking ID
Carrier
Shipping Date
Actual Delivery Date
Description
Status
+<javascript:;>
88883001002020200704
202007041683191

7/28/20 6:10 PM

Pickup complete
Payment Transactions

Time
Type
Request id
Amount
Transaction status
Transaction status details
+<javascript:;>
7/3/20 1:31 AM
CAPTURE
8390681127
KWD59.40
ACCEPTED
018533000609
Tickets
Create New Ticket

No Entries
Return Requests

Return Request Number
RMA
Time created
Voucher Code
PG Value
RV Value
Cash Value
My Credit
Loyalty Rev Amt
COD Non Refund Value
Voucher Non Refund Value
Delivery Cost
Partner Tracking ID
Agent Name
Delete
+<javascript:;>
03328392
43285209
7/28/20 6:12 PM

0
32.9
0
0
0
0
0
0

RTS User
Delete
Order History
No Entries
Modification History
No Entries
App

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Sunday, December 27, 2020 3:25 PM
To: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Amount deduction / [email-masked]

Hi @Mustafa Chakki<mailto:[email-masked]>

Please update on below mention query.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 2:33 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deduction / [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Shababe,

Can you please advise if the remaining refund has also been refunded now? If so, please assist in getting the transaction details. The total transaction amount was KWD 59.40 and as per update from Mustafa KWD 32.90 has already been refunded. Customer is still following up with us on this and case is pending since Sep 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 1:29:33 PM
Subject: Re: Amount deduction / [email-masked]<mailto:[email-masked]>

Hi Mustafa,

Apologies for the previous email. Please ignore it.

Can you please advise if the remaining refund has also been refunded now? If so, please share the transaction details. The total transaction amount was KWD 59.40. Customer is still following up with us on this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 13:24:36
Subject: Re: Amount deduction / [email-masked]<mailto:[email-masked]>

Hi Mustafa,

Can you please advise if the remaining refund has also been refunded now? If so, please share the transaction details. The total transaction amount was KWD 54.90. Customer is still following up with us on this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 December, 2020 13:45:01
Subject: RE: Amount deduction / [email-masked]<mailto:[email-masked]>

REFUNDED.

IP Address188.71.192.42Batch ID-1
Transaction Date/TimeFri Aug 14 15:27:33 AST 2020Post Date0814
Transaction ID202022795972801Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******1962Card ExpirationNov , 2021
Transaction Amount32.900Currency Code414
Merchant Track ID159372534000060852Result CodeCAPTURED
Host Response00Authorization Code011582
AVS ResponseCVD2 Validation Repsonse
Reference ID022798000670STAN ID410514
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 10:13 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount deduction / [email-masked]<mailto:[email-masked]>

Hi @Mustafa Chakki<mailto:[email-masked]>

Please have a look into this.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 4:51 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount deduction / [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Shababe,

Please asisst in closing the below case, as per th KW Finance Tracker they have asked to share the Bank Statement. Transaction ID: 018533000609

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 3:48:51 PM
Subject: Re: Amount deduction / [email-masked]<mailto:[email-masked]>

Hi Musatafa,

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 9:38:51 AM
Subject: Re: Amount deduction / [email-masked]<mailto:[email-masked]>

Hi Rashid,

Kindly check and update us on the below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 19:16:17
Subject: Re: Amount deduction / [email-masked]<mailto:[email-masked]>

Hi Rahsid,

Kindly update us in below case to close it.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "harish thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 18 September, 2020 21:25:30
Subject: Amount deduction / [email-masked]<mailto:[email-masked]>

Hi Rashid,

Please help assist us on below case.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 18 September, 2020 18:08:44
Subject: Amount deduction / [email-masked]<mailto:[email-masked]>

Hi Team,

Customer said the amount has been deducted from his account but the order has not been placed successfully. We've checked with his email ID so we did not find out any order related with this amount.

Customer share with us his bank statement so please do the needful.

Email ID - [email-masked]<mailto:[email-masked]>
Amount: 59.400 KWD
Date: 2020-07-03

Ticket number - 1463458

We are looking forward to your reply.

Regards
Rehan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMustafa.chakki%40landmarkgroup.com%7Cb6dbaa9216524595913508d8aa626ca5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637446686997258760%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yZp2Zr6ZYR%2FBPuPIjluqSHiGCWg1oq2NStien1Pmt1M%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com