Subject: RE: Refund Approval For Returned Items Under The Order ID 9613896519
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Sun, 27 Dec 2020 12:08:39 +0000

Hi Fauzan,

Please check with courier partners, further their confirmation we will proceed for refund approval.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, December 27, 2020 5:27 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval For Returned Items Under The Order ID 9613896519
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Regards.
Fauzan

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 7:12:14 PM
Subject: Refund Approval For Returned Items Under The Order ID 9613896519

 Hi Team,

Problem Statement: Refund Approval for return item.

Ticket ID:1867252

Order Date: Nov 13, 2020
Order ID: 9613896519
Concept : Splash
Return AWB: RP111620001597
Return AWB: 46046568083

Total Order Value: AED 232.49

RMA: 1000171403
RMA: 1000349118

Issue Description: Customer raised a return request for 9 items and handed over them to the aramex courier team. However, as per the tracking we can see that the items have still not collected from the customer. We tried asking the customer for the return receipt and tracking number but he replied "whenever aramex courier guys picks up the return item he never gives a reference number or any receipt".

Please note that for the above concern we also tried confirming the same with the warehouse team that they have received the above mentioned items but still no reply from them.

The item:  (162154675, 162154670, 161689099, 161689274, 161598740, 162154640, 161542460, 162326303, 161758860)

Case History: Customer has contacted us multiple times regarding this complaint.

Assistance Required: Request you to provide a refund approval so that we can close this case.

Thank you for your help!

Regards,
Ishan

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