Subject: RE: Fodel Return Status Incorrect
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: mubasher hamed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 27 Dec 2020 12:03:44 +0000

Raised to tech INC0940161<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0940161> to delete RMA.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, December 27, 2020 5:16 AM
To: Escalations Dxbteam <[email-masked]>
Cc: mubasher hamed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Fodel Return Status Incorrect
Importance: High

External email sender, please take precaution.
Hi Team.

With reference to order #9618436948
Tracking ID: LM655755372

The order already collected by customer, However customer want to return an item but as in  hybris there is RMA with NDR reason and the status of the RMA is reached at WH.

Kindly check and assist us in this case.

Regards,
Fauzan

________________________________
From: "mubasher hamed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 1:56:12 PM
Subject: Return Status Incorrect

Hi Team,

Customer has received the order and in hybris in return request is marked as NDR.
Customer wants to return an item from store but he couldn't.

Order no 9618436948
Ticket no 1881871

Kindly check and do the needful.

Regards.

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