Subject: Re: Double deduction - 6239025099
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 27 Dec 2020 03:55:45 -0700 (MST)

Hi Malik, 

Customer Bank details are as follows: 

Account holder name : Issa Muhammad 
Account number: 425674197750008 
Bank name: Albilad Bank 
Branch Name: Al Takhassusi branch 
IBAN : SA2115000425674197750008 
Account type: Current 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, December 21, 2020 8:34:19 PM 
Subject: RE: Double deduction - 6239025099 

[ mailto:[email-masked] | @Mohammed Athar ] Noted. 

[ mailto:[email-masked] | @Shakeeb Arsalan ] – please check and provide bank details. 

From: Mohammed Athar <[email-masked]> 
Sent: Monday, December 21, 2020 7:01 PM 
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: RE: Double deduction - 6239025099 

Hi Malik, 

Once received the customer bank details please update in finance shared tracker. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 16, 2020 11:36 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Double deduction - 6239025099 

External email sender, please take precaution. 

Hi Team, 

Please update on this matter 
The customer is chasing us constantly. 

Regards 
Shakeeb 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 1 December, 2020 00:14:03 
Subject: RE: Double deduction - 6239025099 

Hi Athar, 

Both transaction for same customer. Second order 6239025097 failed but amount captured. 

[ mailto:[email-masked] | @Apoorv Joshi ] – pls provide CS bank details. 

Regards, 

Malik 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 30, 2020 8:06 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Double deduction - 6239025099 

Hi Jessie, 

Please find the below screenshot FYI. 

For the first transaction of Auth code 2844 the order id is 6239025097 & we are unable to view the order in hybris. 

Please make sure that both the amount is of same customer as order ids are different. 

Thanks & Regards, 

Athar Mohammed, 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 27, 2020 8:09 AM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Double deduction - 6239025099 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar ] 

Can you please check if there is indeed a double deduction? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 26, 2020 7:52 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Double deduction - 6239025099 

External email sender, please take precaution. 

Hi Malik, 

With reference to the order number: 6239025099 

Kindly assist in closing the below case, customer reported double deduction for this order. Please find attached the Bank Statement for the same. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 21 November, 2020 15:40:55 
Subject: Deduction two times urgent 

Hi Team, 

Order number :6239025099 

Order Created:Nov 5, 2020 

Amount :86.40 SAR . 

The customer is claiming he got deduction from his account two times and he provided us by the bank statement very well . 

kindly check and process the refund . 

Regards, 

Tawfik 

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