Subject: Re: Late Delivery // 6240573440 // 1713324
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Imran Masih <[email-masked]>, SanadZ <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, AbdulrahmanMoha <[email-masked]>
Date: Sun, 27 Dec 2020 01:56:19 -0700 (MST)

Hi Team, 

Please assist on the below case, as per update from customer he is saying that he has received call from courier and they have informed him that the order is LIT. 

We have escalated below to Aramex to check the current status of the order as well, but we have not received any revert on the same. 

Value of the order is SAR 141.51 and the case is pending since Nov 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "SanadZ" <[email-masked]>, "Imran Masih" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, December 21, 2020 7:33:16 PM 
Subject: Re: Late Delivery // 6240573440 // 1713324 

Hi Team, 

With reference to the AWB: 46378581222 

Order pending since Nov 10, 2020. As per tracking no single delivery attempt has been made on the same and the recent update on Dec 13, 2020 says shipment status is being reviewed. Please advise if this order is still with you or returned, if with you, please contact customer by tomorrow max on +966503850511. 

Please also update us regarding the current whereabouts of this package. Customer is chasing for their order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, December 7, 2020 8:45:55 PM 
Subject: Late Delivery // 6240573440 // 1713324 

Hi Team, 

Problem Statement: Late Delivery 

Order Date : Nov 9, 2020 
Order ID: 6240573440 
Tracking ID: 46378581222 

Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on 11/10/20 at 4:41 AM but till now the order has not delivered to the customer. We have emailed the courier multiple times, however we haven't received any response from them. 

So we request you to arrange a delivery on priority basis. 

Regards, 
Nitesh