Subject: RE: Late Collection // 6237994770 // 1700351
From: Poovanna KBelliyappa <[email-masked]>
To: ArishLaila <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 27 Dec 2020 07:25:47 +0000

Hi dinesh & Meer Ali,

Please do the needful.

Regards,
Poovanna K.B
966548641121
EXT:3726

From: ArishLaila <[email-masked]>
Sent: Sunday, December 27, 2020 9:37 AM
To: Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Poovanna KBelliyappa <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Late Collection // 6237994770 // 1700351

@Mohd. Jamal Akhtar<mailto:[email-masked]>- need your support on this

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 11:20 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection // 6237994770 // 1700351

@Poovanna KBelliyappa<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> Can you please help us investigate in this.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 6:19 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection // 6237994770 // 1700351

External email sender, please take precaution.
Hi Akshay,

Customer is reporting that someone from our courier team did give them a visit to collect the item from him but they did not collect the items as the driver was asking the customer for an approval email from us along with item details for the collection.

Can you please look into this and assist in arranging this collection again and to investigate the same further.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Poovanna KBelliyappa" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 5:51:09 PM
Subject: RE: Late Collection // 6237994770 // 1700351

@Poovanna KBelliyappa<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> Please arrange the collection asap.

order number: 6237994770
AWB: RP1103200002690

Customer can be reached on +966500062869

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 3:11 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection // 6237994770 // 1700351

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6237994770
AWB: RP1103200002690

Kindly assist in arranging the collection on above AWB, we have escalated to LMG multiple times but receiving no response on the same. We have also marked this for reattempt on fareye portal. Customer can be reached on +966500062869. Order was delivered by LMG under FP1102200001331. Collection pending since Nov 4, 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 8:30:12 PM
Subject: Late Collection // 6237994770 // 1700351

Hi Team,

Problem Statement: Late Collection
Order Date : Nov 1, 2020
Order ID: 6237994770
Tracking ID: RP1103200002690
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 11/3/20 5:09 PM and till now the item has not collected from the customer. We have emailed the courier partner multiple times, however no response received from the team.

Kindly arrange the collection on priority basis.

Regards,
Nitesh

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