Subject: Re: Refund to be processed to Bank A/C - 7695344654
From: Seeta Seeta <[email-masked]>
To: megh singh <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, jessie caparas <[email-masked]>, Fauzan Musalman <[email-masked]>, Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 27 Dec 2020 00:01:27 -0700 (MST)

Hi Megh, 

Thank you for your email. 

We will do the needful. 

Thanks & Regards, 
Seeta Kunwar 

From: "megh singh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Akshay Berry" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 27 December, 2020 11:59:24 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Dear Apoorv, 

The refund was made for the value excluding shukran points, please issue a credit note for the remaining 1.37BD. 

Kind regards 

Megh 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, December 25, 2020 2:54 PM 
To: Megh singh <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Refund to be processed to Bank A/C - 7695344654 

External email sender, please take precaution. 

Dear Megh, 

Please update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Megh singh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 17 December, 2020 15:59:46 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

[ mailto:[email-masked] | @Megh singh ] 

The amount mentioned in the ticket to be refunded is BHD 20. 

Why did we refund BHD 18 only? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 15, 2020 6:16 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund to be processed to Bank A/C - 7695344654 
Importance: High 

External email sender, please take precaution. 

Hi team, 

The customer was refunded BHD 18.63 only, however the refund amount in Cash Value was BHD 20.00. The remaining BHD 1.37 was Shukran points burned, and the refund for the same is still pending. 

Kindly assist. 

Regards, 

Fauzan 

From: "megh singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "dominic arackal" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "dominic arackal" < [ mailto:[email-masked] | [email-masked] ] >, "siny jacob" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 14, 2020 7:28:19 PM 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Dear Jessie, 

Cash is deposited, please check with the customer. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 10, 2020 3:30 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Thanks [ mailto:[email-masked] | 
@Megh singh ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 10, 2020 3:30 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Will be deposited on Sunday 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 10, 2020 2:19 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 
Importance: High 

Hi [ mailto:[email-masked] | 
@Megh singh ] 

A kind reminder on the below please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 4:49 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Hi Megh, 

Items received in the WH and scanned. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 4:46 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Dear Dominc, 

Please confirm receiving of an item in the WH for the captined order. 

Kind regards 

Megh 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 3:36 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Hi [ mailto:[email-masked] | 
@Megh ] , 

Please see the bank details. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 4:30 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Dear 

I don’t have access to Hybris, can you please arrange. 

Kind regards 

Megh 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 3:17 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Hi [ mailto:[email-masked] | 
@Megh singh ] , 

Bank details are updated in Hybris. No my credit has been issued as the return was created for cash refund only. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 3:54 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Siny Jacob < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

Dear Akshay, 

Please arrange the customer bank details, and confirm that no my credit has been issued to the said order. 

Kind regards 

Megh 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 1:28 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund to be processed to Bank A/C - 7695344654 

[ mailto:[email-masked] | @Megh singh ] Please action at the earliest. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 9, 2020 1:56 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund to be processed to Bank A/C - 7695344654 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in bank transfer for the following Bank Transfer Ticket: 03738001 on priority. Case pending since long and Bank details have already been updated in customer's account. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 2, 2020 4:54:24 PM 
Subject: Refund to be processed to Bank A/C - 7695344654 

Hi Team, 

With regards to Order ID 7695344654, the refund has been processed as cash value and we have got the bank details updated. Kindly assist with the refund. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMegh.singh%40arg.com.bh%7C6fc8515d743b496c687808d8a8cbd62f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637444940740744905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=umu1fXd38RpsMqwsOnAYMiu2wMyFW80U3%2BMe93yYmWA%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com