Subject: RE: Late Collection For Order ID 6245921715
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 27 Dec 2020 06:46:13 +0000

Dear,

We have informed the team to arrange collection.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 26, 2020 5:37 PM
To: Abdulrahman Mohamad (SA) <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; escalations dxbteam <[email-masked]>; Imran Masih <[email-masked]>; Sanad Zawaneh <[email-masked]>
Subject: Re: Late Collection For Order ID 6245921715

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

AWB: 46395506636;L26CD85

Kindly arrange collection for this on priority, we have tried arranging the same before multiple times but the response we are getting everytime is customer mobile was switched off and the collection was hence cancelled. Please note customer has mentioned that their phone is never switched off and they can be contacted anytime, they also have mentioned that they haven't received a single contact yet.

Please find below customer details:
Address: Security Forces Health Center, Azaziah St. Makkah KSA.
Contact Number: 0534164154

Thank you for your help!

Regards,
Apoorv

________________________________
________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 6:00:29 PM
Subject: Late Collection For Order ID 6245921715

Hi Team,

Problem Statement: Late Collection

Order Date: Nov 22, 2020
Order ID: 6245921715
Tracking id: 46389823211
Provided Phone number : 0534164154
Provided Full Address : Security Forces Health Center, Azaziah St. Makkah KSA.

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 12/11/20 3:19 PM and till now the item has not been collected from the customer. We request you to please collect the order item at the soonest as customer is very angry. We have already escalated the case to the aramex courier team. However, we keep getting replies that "collection cancelled due to customer mobile was switched off" and as per the customer, the contact number provided by the customer is correct and working!
Please find the attached screenshot for your reference.

We request you please contact him on 0534164154 to collect the order.

Regards,
Ishan

186958:211857