Subject: Re: Re: Order Updating//Order ID: 9615429740//9615180563
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 02:41:49 +0000

Dear Shakeeb,     As we have checked and found that the shared shipments are already updated as Delivered.     Tracking Id:- 46043263641     {   "customer_shipment_id": "961542974010880001",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2020-11-20 11:43:00",   "entry_type": "Hybris",   "order_id": "9615429740",   "chargeable_weight": "2.883",   "scac": "ARA",   "seller_organization_code": "LMG_UAE",   "ship_node": "1088000",   "tracking_id": "46043263641",   "reference_number": "46043263641" }     Tracking Id:- 46043320805      {   "customer_shipment_id": "961518056399990001",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2020-11-20 11:43:00",   "entry_type": "Hybris",   "order_id": "9615180563",   "chargeable_weight": "1.4",   "scac": "ARA",   "seller_organization_code": "LMG_UAE",   "ship_node": "9999000",   "tracking_id": "46043320805",   "reference_number": "46043320805" }       As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b9109c39df7a3b7b253e7bb840c7f26cffb99ccb7b0d65fc4cc189cfd7140220 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Sat, 26 Dec at  6:52 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 Status for both subjected orders is showing delivered already in Fareye. 

  

 @FarEye
 Support Team Kindly push the status again if require . 

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Friday, December 25, 2020 8:18 AM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: Re: Order Updating//Order ID: 9615429740//9615180563 

 

 
External email sender, please take precaution.

 

 

 Dear Shakeeb, 

 

   

 
 ++ Vishwajeet please provide your confirmation so that we can proceed further with this. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b9109c39df7a3b7b253e7bb840c7f26cffb99ccb7b0d65fc4cc189cfd7140220 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks & Regards, 

 

 

 

 
 
Priyanka Yadav | Technical Engineer 

 

 

 

 
 
FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

 

 

 

 

 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Thu, 24 Dec at 5:30 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Shakeeb, 

 

   

 
 Thanks for contacting FarEye!! 
We have received your concern regarding order status. We are working on the same and will update you soon. 

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b9109c39df7a3b7b253e7bb840c7f26cffb99ccb7b0d65fc4cc189cfd7140220 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
Prabhjot Kaur, Technical Engineer

 

 
 FarEye-
 Enabling Digital Logistics 

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Thu, 24 Dec at 5:15 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 

Hi Team,

 

   

 
Requesting you to please update both mentioned order status as delivered 9615429740// 9615180563 on
 your priority basis.

 

   

 Regards 

 
 
 shakeeb 

 

  

 

 

From:
"Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, November 26, 2020 4:09:48 PM 
Subject: Order Updating//Order ID: 9615429740//9615180563

 

   

 
 
Hi Team, 
 
Problem Statement: Order Updating 
Order Date : Nov 19, 2020 
Order ID: 9615429740 
Tracking ID: 46043263641 
Received date/ time: 20 Nov 2020 11:43 AM

 

 

 

 Order Date : Nov 18, 2020 

 
 
 Order ID: 9615180563 

 
 
 Tracking ID: 46043320805 

 
 
Received date/ time: 20 Nov 2020 11:43 AM

 
 Issue Description: As per hybris status IN_TRANSIT and customer is saying that he already received the orders, please update these
 orders . 
 
Regards, 
Ebrahim Hageb 

 

 

 

 

 
186549:211857

 

 

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