Subject: Fodel Return Status Incorrect
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: mubasher hamed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 26 Dec 2020 18:15:51 -0700 (MST)

Hi Team. 

With reference to order # 9618436948 
Tracking ID: LM655755372 

The order already collected by customer, However customer want to return an item but as in hybris there is RMA with NDR reason and the status of the RMA is reached at WH. 

Kindly check and assist us in this case. 

Regards, 
Fauzan 

From: "mubasher hamed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, December 18, 2020 1:56:12 PM 
Subject: Return Status Incorrect 

Hi Team, 

Customer has received the order and in hybris in return request is marked as NDR. 
Customer wants to return an item from store but he couldn't. 

Order no 9618436948 
Ticket no 1881871 

Kindly check and do the needful. 

Regards.