Subject: RE: Store staff complaint: Case id - 1888969, contact number: 566582877
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Saad Alonaizi <[email-masked]>, Nusaybah Alzuman <[email-masked]>, Qazi Mohammed <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 26 Dec 2020 21:05:12 +0000

@Nusaybah Alzuman<mailto:[email-masked]> @Qazi Mohammed<mailto:[email-masked]> Could you please help in resolving the complaint.

email id: [email-masked]
contact number: 566582877

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 26, 2020 3:38 PM
To: Saad Alonaizi <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Store staff complaint: Case id - 1888969, contact number: 566582877

External email sender, please take precaution.
Hi Saad,

Please assist regarding the following concern of the Customer.

@Akshay Can we please arrange call back to the customer.

Regards
Shakeeb
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 5:00:25 PM
Subject: Store staff complaint: Case id - 1888969, contact number: 566582877

Hi Team,

Kindly note that the customer is threatening to write an email to the concept's (Splash) CEO for the below concern.

Problem Statement: Store staff complaint

Case id - 1888969

Customer details:
email id: [email-masked]<mailto:[email-masked]>
contact number: 566582877

Assistance Required: Take action

Issue Description: The customer is complaining about being mistreated by splash manager Mr Hussan and security man at the centrepoint store, in jeddah centre point near LULU. The customer's kid had pulled out the sticker of a toy and due to this the staff mentioned above were very rude to her and also insulted as mentioned by the customer.

Kindly do the needful.

Regards,

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