Subject: RE: Refund not processed - 9617888230
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 26 Dec 2020 20:46:06 +0000

@Eugene Ocoy<mailto:[email-masked]> Please confirm if this is received to conloc from OLM.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 25, 2020 1:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund not processed - 9617888230

External email sender, please take precaution.
Hi Team,

Please assist in getting the refund processed on the below case. No action taken on following child ticket: 1904904. RMA status is showing return to warehouse but details showing on Oracle.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 24 December, 2020 23:44:47
Subject: Refund not processed - 9617888230

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 26, 2020
Order ID: 9617888230
Return Tracking ID: RP112820003241
RMA: 1000243888
Assistance Required: Process refund asap.

Issue Description: The returned items were collected and returned back to WH on Dec 01. The refund is pending since then.

The child ticket 1904904 was raised and the status is closed on Dec 23 with no response. Kindly assist with the refund on priority.

Regards,
Nikhil

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