Subject: RE: Missing item/Need refund approval: Order ID:9619600439 Tracking ID:46045645601 RMA:1000295511
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 26 Dec 2020 20:18:51 +0000

@Apoorv Joshi<mailto:[email-masked]> Proceed as goodwill.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 24, 2020 5:32 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item/Need refund approval: Order ID:9619600439 Tracking ID:46045645601 RMA:1000295511

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 6:25:55 PM
Subject: Missing item/Need refund approval: Order ID:9619600439 Tracking ID:46045645601 RMA:1000295511

Hi Team,

Problem Statement: Refund Not Processed

Case id - 1855010
Child ticket: 1855574
Order Date :02-Dec-2020
Order ID:9619600439
Tracking ID:46045645601
RMA:1000295511

Assistance Required: Missing item/Need refund approval

Amount needs to be refunded: AED 120.60

Total order value: AED 219.60

Issue Description: The customer made return request on 05/12/20 and the courier team collected the items on 6/12/20 and the items delivered to warehouse. The tracking status seems invalid.

Case history: The customer reported the issue on 10/12/2020 and we have raised the child ticket for the same and as per the response we have not received physically.

Customer history: The customer is shopping with us since 5/2/2020 and completed 2 orders till now.

Regards,
Manish

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