Subject: Order Cancellation - 6250461313
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Sat, 26 Dec 2020 07:53:52 -0700 (MST)

Hi Team, 

With reference to the order number: 6250461313 

Order placed on Dec 2, 2020 and no consignment details on this order still. We raised the following child ticket to confirm whether the order is visible or not and to ship out the same: #1882185 but no action taken on the same. 

Please assist in cancellation of the remaining items in this order. Partial cancellation option is showing greyed out. 

Thank you for your help! 

Regards, 
Apoorv 

From: "SAEEDURRAHMAN CHOUDHARY" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Pooja Kathuria" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, December 21, 2020 2:22:21 PM 
Subject: Late Shipping 

Hi Team, 
Problem Statement: Late Shipping 

Order Date : Dec 2, 2020 
Order ID: 6250461313 
Tracking Id: N/A 

Assistance Required: Need urgent shipping 

Issue Description: The order was placed on Dec 2, 2020 but still is showing "IN_PROGRESS". A child ticket has been created already 5 days ago. 

Pleas advise 

Regards, 
Saeedurrahman