Subject: Re: Return/Exchange arrangement request(Homecentre Damaged Item) - 8217461301
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, midhun madhu <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 26 Dec 2020 07:46:12 -0700 (MST)

Hi Jessie, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "midhun madhu" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, December 21, 2020 11:31:22 PM 
Subject: RE: Return/Exchange arrangement request(Homecentre Damaged Item) - 8217461301 

[ mailto:[email-masked] | @Midhun Madhu ] 

Need your help on the below case. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, December 21, 2020 11:45 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Return/Exchange arrangement request(Homecentre Damaged Item) - 8217461301 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 8217461301 

Item: 162462719 - - Solace King Bed - 180x200 cm 

Customer placed this order on Nov 25, 2020 and the item was delivered on Dec 5, 2020. Customer reported that the item was damaged during assembly and wish to return/exchange the item. We escalated the same to the concerned team as per the matrix multiple time but receiving no response. Please find attached the image that customer has shared for the item and assist in arranging the return/exchange for the customer. 

Thank you for your help! 

Regards, 

Apoorv 
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