Subject: Re: Refund Not Initiated Yet For Two Order IDs 9617198061
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 26 Dec 2020 07:44:43 -0700 (MST)

Hi Team, 

With reference to the order number: 9617198061 
AWB: 46044277532 

Customer has returned a total of 6 items under the above mentioned tracking which are showing missing on oracle however, the status of the following RMA: 1000229053 in this order is showing "Reached warehouse". So we raised the following child ticket to get the RMA processed 14 days ago:1863388 where no action has been taken yet. 

We request you to please look into this and assist in processing the mentioned RMA as the customer has been chasing for their refund. Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, December 18, 2020 1:23:50 PM 
Subject: Refund Not Initiated Yet For Two Order IDs 9617198061 

Hi Team, 

Problem statement: Refund Not initiated yet 

Order Number: 9617198061 
Order Created: Nov 24, 2020 
Tracking id - 46044277532 
Return request created: 11/26/20 3:06 PM 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 30 Nov 2020 02:26 PM still the refund for the same has not been initiated. We have already raised the child ticket for the same still no reply. 

Please note for the order id 9617455966 customer reported that he returned all the items under AWB 46044277532 instead of AWB 46044698335. 

Regards, 
Ishan