Subject: Re: Refund Not Processed#9610756948
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 26 Dec 2020 07:32:35 -0700 (MST)

Hi Team, 

Please assist in processing the following RMA: 1000233723 for the order number: 9610756948. As per oracle we have received the returned item and the following child ticket was raised to get it processed: 1889285 but no action on this. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 26, 2020 7:58:58 PM 
Subject: Refund Not Processed#9610756948 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date :Oct 29, 2020 
Order ID:9610756948 
Child Ticket: 1889285 
Tracking ID:46044356271 
RMA:1000233723 
Assistance Required: Need refund for customer. 
Issue Description: As per the Aramex website the return items has been returned to WH on 30 Nov 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Samer