Subject: Re: Re: Late Collection For Order ID 6245921715
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 14:27:03 +0000

Dear Apoorv,  Please find collection reference id shared below.  L26CD85       As of now  we are proceeding with the ticket # 186958 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d9ac8d08f1373b5df4e45f211ee2fada19031861203225d70f2cdaf53075eae1 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Premanand,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 26 Dec at  6:25 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 

 Thanks for contacting FarEye, 
   
 We would like to let you know that we are looking into your concern regarding collection reference id,will get back to you with an update soon. 

   

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d9ac8d08f1373b5df4e45f211ee2fada19031861203225d70f2cdaf53075eae1 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Premanand,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Sat, 26 Dec at  6:09 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 
   
 Order Number: 6245921715 
 AWB: 46395506636  
 
 Please share collection reference for the above AWB. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

From: "Ishan Ahuja" <[email-masked]> To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> Sent: Saturday, December 26, 2020 6:00:29 PM Subject: Late Collection For Order ID 6245921715 

  
 Hi Team, 
  Problem Statement: Late Collection 
  Order Date: Nov 22, 2020 
 Order ID: 6245921715 
 Tracking id: 46389823211 
 Provided Phone number : 0534164154 
 Provided Full Address : Security Forces Health Center, Azaziah St. Makkah KSA. 
  Assistance Required: Need Urgent Collection 
  Issue Description: The return request was created on 12/11/20 3:19 PM and till now the item has not been collected from the customer. We request you to please collect the order item at the soonest as customer is very angry. We have already escalated the case to the aramex courier team. However, we keep getting replies that "collection cancelled due to customer mobile was switched off" and as per the customer, the contact number provided by the customer is correct and working!  
 
 Please find the attached screenshot for your reference. 
  We request you please contact him on 0534164154 to collect the order. 
  Regards, 
 Ishan