Subject: Re: Overcharged By Courier // 4518002384 // 1785265
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 26 Dec 2020 07:21:26 -0700 (MST)

Hi Team, 

Please assist on the below case, we have escalated to LMG as per the matrix to investigate the same further but have received no response on this. The extra amount that is collected from the customer is QAR 29. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 10, 2020 1:42:22 PM 
Subject: Overcharged By Courier // 4518002384 // 1785265 

Hi Team, 

Problem Statement: Pricing issue 

Order Date : Nov 27, 2020 

Order ID: 4518002384 
Tracking ID: FC1127200008197 
Assistance Required: Need Urgent Delivery 

Issue Description: One of the item was cancelled under the order, however the customer is complaining that they paid the amount for the cancelled item as well. 

Total Price: QAR366.50 

Cancelled item: Printed Mini T-shirt Dress with Long Sleeves and Hood 
Price Overcharged: QAR 29 

We have emailed to the courier team multiple times, however no response received from them, 

Kindly look into this and update us. 

Regards, 
Nitesh